These terms cover the use of the Quiver website and the way we work with clients. They are written to be read. Every client engagement also has a signed statement of work, and where the two differ, the signed statement of work wins.

Engagements

We work in fixed-scope engagements: an audit, a build or a run plan, each described in a statement of work with the deliverables, the timeline and the people involved. Work starts once the statement of work is signed by both sides and the first invoice is paid.

Fixed fees

• Every engagement has a fixed fee, agreed before work starts. We do not bill by the hour.
• Builds are invoiced in two parts: half at signing, half at a supervised launch.
• Run plans are billed monthly in advance and can be cancelled with thirty days' notice.
• If the scope changes, we write a change order with its own price before any extra work begins.

You own what we build

Prompts, code, evaluation sets, configurations and data produced for you are yours from the day you pay for them.

Agents run in your accounts and your cloud. When an engagement ends we hand over everything needed to run, change or move the agent without us. We keep the right to reuse general know-how and our own internal tools, which never contain your data.

Your part

To build an agent we need access to the systems it will work in and a person on your team who can answer questions within a working day. Delays on access or answers move the timeline by the same amount, without changing the fee.

Acceptable use

You may not ask us to build an agent that deceives people, breaks the law, collects data without a lawful basis or makes decisions about people without a human able to review them. We may pause work that we reasonably believe crosses these lines and will tell you why.

The website

Everything on this site describes how we work and what we have built. It is general information, not legal, financial or technical advice for your business. Case study numbers are real results for named clients and are not a promise of the same result for you.

Liability

We stand behind our work with a thirty-day fix period after launch. To the extent the law allows, our total liability under an engagement is limited to the fees paid for it, and neither side is liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

Governing law

These terms and every engagement are governed by the laws of the State of California. Disputes belong to the state and federal courts in San Francisco County.

Changes and contact

We may update these terms. The date at the top shows the latest version, and a signed statement of work keeps the terms it was signed under. Questions: hello@quiver.studio.