Chapter 01
The challenge
Six clinics missed one call in four at peak times, and every missed call was a lost booking.
Chapter 02
The solution
A voice agent on every clinic number that books into the practice calendar and texts the confirmation.
Chapter 03
From the notebook
The job
Answer every call, book the right chair and confirm by text.
What changed
Reception now spends the day with patients in the room, not on hold music.









