Quiver · Booting agents

E-commerce · 2025 · Agent builds

A support agent handles order status, returns and refunds inside the help desk, in four languages.

71%tickets closed without a person

Oakline Home — Support that scales with the season
Case 03 · Oakline Home · 2025Agent builds

What changed

01tickets closed without a person
71%
02first reply
2 min
03satisfaction
4.8/5

Chapter 01

The challenge

Support tickets tripled every November and the team could not hire fast enough.

Chapter 02

The solution

A support agent inside the help desk that answers order, return and refund questions in four languages.

Chapter 03

From the notebook

The job

Answer what can be answered, refund within policy, hand over the rest with a summary.

What changed

The busiest week of the year was the calmest.

Aisha Bello — Head of CX, Oakline Home
Aisha Bello · Head of CX · Oakline Home

In their words

Black Friday was the calmest week of the year.

— Aisha Bello, Head of CX, Oakline Home

E-commerce · 2025 · Agent builds

A support agent handles order status, returns and refunds inside the help desk, in four languages.

71%tickets closed without a person

Oakline Home — Support that scales with the season
Case 03 · Oakline Home · 2025Agent builds

What changed

01tickets closed without a person
71%
02first reply
2 min
03satisfaction
4.8/5

Chapter 01

The challenge

Support tickets tripled every November and the team could not hire fast enough.

Chapter 02

The solution

A support agent inside the help desk that answers order, return and refund questions in four languages.

Chapter 03

From the notebook

The job

Answer what can be answered, refund within policy, hand over the rest with a summary.

What changed

The busiest week of the year was the calmest.

Aisha Bello — Head of CX, Oakline Home
Aisha Bello · Head of CX · Oakline Home

In their words

Black Friday was the calmest week of the year.

— Aisha Bello, Head of CX, Oakline Home

E-commerce · 2025 · Agent builds

A support agent handles order status, returns and refunds inside the help desk, in four languages.

71%tickets closed without a person

Oakline Home — Support that scales with the season
Case 03 · Oakline Home · 2025Agent builds

What changed

01tickets closed without a person
71%
02first reply
2 min
03satisfaction
4.8/5

Chapter 01

The challenge

Support tickets tripled every November and the team could not hire fast enough.

Chapter 02

The solution

A support agent inside the help desk that answers order, return and refund questions in four languages.

Chapter 03

From the notebook

The job

Answer what can be answered, refund within policy, hand over the rest with a summary.

What changed

The busiest week of the year was the calmest.

Aisha Bello — Head of CX, Oakline Home
Aisha Bello · Head of CX · Oakline Home

In their words

Black Friday was the calmest week of the year.

— Aisha Bello, Head of CX, Oakline Home

Fig. 12 · Unit 02 · Relit in real time

12 · Commission

Commission an agent.

Tell us the work you want gone. We reply in one working day with the first three ideas and what they would save.

Mon–Fri · 9:00–18:00 PT · San Francisco

Fig. 12 · Unit 02 · Relit in real time

12 · Commission

Commission an agent.

Tell us the work you want gone. We reply in one working day with the first three ideas and what they would save.

Mon–Fri · 9:00–18:00 PT · San Francisco

Fig. 12 · Unit 02 · Relit in real time

12 · Commission

Commission an agent.

Tell us the work you want gone. We reply in one working day with the first three ideas and what they would save.

Mon–Fri · 9:00–18:00 PT · San Francisco

Quiver — contact and links

End

Thanks for reading. The studio is open on weekdays — come and see an agent at work.

© 2026 Quiver

Quiver — contact and links

End

Thanks for reading. The studio is open on weekdays — come and see an agent at work.

© 2026 Quiver

Quiver — contact and links

End

Thanks for reading. The studio is open on weekdays — come and see an agent at work.

© 2026 Quiver

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